To provide a more consistent and smoother user experience, we have implemented important optimizations in version LetsVPN 2.15.0 After you upgrade to this version, the system will no longer distinguish between the “Official Website Version” and the “App Store Version”; all your historical data will be merged into a unified common ID.
​

Please rest assured that this optimization will not cause any of your data to be lost. We have complete records of data from all historical versions. If you wish to retrieve data from a version not previously selected, you can contact us through the following methods for processing.
​

What data can be retrieved?

  • Membership Duration

  • Referral Relationships

What data cannot be retrieved?

  • Old version ID numbers (This ID is generated based on the installation package; when the old installation package is removed, this ID is also removed).

How to retrieve data?

To ensure your account security, regardless of the method used, we need to verify your “payment record detail screenshots” to confirm you are the actual owner of the ID. Please prepare the following information based on your actual situation and submit an application via the “Contact Customer Service” feature within the App:
​

Scenario 1: You have a backup image of the “old version data”

If you downloaded a “backup data” image with the LetsVPN watermark during the App startup selection process, please provide:

  • The backup image of the old version data (to help customer service quickly locate the account)

  • The “payment record detail screenshot” for that old ID.

Scenario 2: You did not save any backup images

If you skipped the backup step at the time, or if you belong to the automatic system merge scenario, please provide:

  • Your old version ID

  • The “payment record detail screenshot” for that old ID  .

Once you have prepared the above information, our customer service staff will process it for you. Generally, this work will be completed within one business day.

常见问题 · 详细解答

我们准备了你可能关心的所有答案，分步骤讲透

下载帮助 · 常见问题
快连加速器logo图标
快连VPN

专业网络加速工具，为用户提供安全、稳定、高速的网络连接服务，助力全球互联网体验。

产品服务
软件下载
法律信息